Privacy Policy

This Privacy Policy explains how MAYA Property (“we”, “us”, “our”) collects, holds, uses and discloses personal information, and how you can access and seek correction of that information.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), together with any other applicable privacy laws.

By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information in the manner described in this Policy.

1. What Personal Information We Collect

The types of personal information we may collect include:

• your name;
• email address;
• phone number;
• postal or residential address;
• preferred contact method and preferred time for a call;
• details about your property goals, lifestyle, relocation plans, target suburbs or areas, budget range, ideal timeframe and finance readiness;
• details of your enquiries, appointments, strategy sessions and the services you request; and
• any other information you choose to provide to us.

We may also collect information required in connection with a buyer's agency or property engagement, including information relevant to the property services we provide under Queensland law.

2. How We Collect Personal Information

We collect personal information in a number of ways, including when you:

• complete an enquiry, intake or booking form on our website;
• subscribe to our email list or resources;
• contact us by phone, email, social media or otherwise;
• engage our services or enter into an appointment or service agreement;
• participate in a strategy session or consultation;
• interact with our website, advertisements or social media; or
• otherwise provide information to us.

Where practicable, we collect personal information directly from you. We may also collect information from third parties where you have authorised this, or where the information is otherwise reasonably available, such as publicly available sources.

3. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries and providing information you have requested;
• providing property strategy, buyer's agency, property search, relocation and related services;
• assessing your requirements and confirming whether our services are the right fit;
• preparing strategies, recommendations and service documentation;
• communicating with you about your enquiry, engagement or appointment;
• managing our client relationships and providing ongoing support;
• sending you information, resources and updates where you have consented or would reasonably expect to receive them;
• administering our website and business operations;
• complying with our legal and regulatory obligations, including under Queensland property legislation; and
• any other purpose disclosed to you at the time of collection or permitted by law.

4. Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary for the purposes described above, including to:

• our service providers who support our business operations, such as customer relationship management, email, form, scheduling, electronic signature and communications providers;
• professional advisers and referral partners, such as mortgage brokers, solicitors, conveyancers, building and pest inspectors, surveyors, town planners, accountants and other property-related professionals, where you request or agree to a referral;
• relevant government authorities, councils and agencies where required or authorised by law;
• any person you have authorised us to deal with; and
• other parties where disclosure is required or permitted by law.

We do not sell your personal information.

Where we disclose your personal information to service providers, we take reasonable steps to ensure those providers handle your information consistently with this Policy and applicable privacy laws.

5. Direct Marketing

Where you have consented, or where we would reasonably expect you to receive it, we may send you information about our services, resources, property market commentary and related content by email, SMS or other electronic means.

Every direct marketing communication we send will include a simple way to opt out (such as an unsubscribe link or reply option). You can also ask us at any time to stop sending you marketing communications by contacting us using the details below.

6. Overseas Disclosure

Some of our service providers may store or process data on servers located overseas (including in the United States and other countries). Where personal information is disclosed overseas, we take reasonable steps to ensure the information is handled in accordance with the APPs and this Policy.

7. Cookies and Website Analytics

Our website may use cookies, pixels and similar technologies to support the operation of the site, understand how visitors use it and improve our services. These technologies may collect information such as your IP address, browser type, device information, pages visited and time spent on the site.

You can configure your browser to refuse cookies or to alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

8. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure storage, access controls and the use of reputable service providers with appropriate security measures.

No method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law (including record-keeping requirements under Queensland property legislation). When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time. We will respond to your request within a reasonable period, and we may need to verify your identity before providing access.

If we refuse a request for access or correction, we will provide you with written reasons for the refusal, except to the extent that it would be unreasonable to do so, and advise you of the options available to you.

11. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct or complain about the handling of your personal information, please contact us:

• Email: sales@mayaproperty.au
• Phone: 0479 144 403
• Address: Sunshine Coast, Queensland

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published on this website with the date of the latest update.